FAQ: Account and Billing
When will I be billed?
Billing occurs monthly, with each service period beginning on either the 1st or the 15th of each month. Charges will post to your bank account the following business day. Usage fees (such as the per-worker fee) are based on payroll runs processed in the previous billing period, also known as a “lookback period.” Your monthly invoice provides an itemized detail of all charges.
Billing begins on either the 1st or 15th day of the first calendar month after either:
- The day of enrollment if no prior wages needed to be entered; or
- The day prior wage entry is completed.
What fees will appear on my invoice?
Your monthly invoice will include the base fee plus a per-employee fee. The monthly per-employee fee applies to any employee who was included on one or more payrolls during the previous month (the retroactive period).
*The per-employee fee applies to all employees included on a payroll, even if the net pay amount is $0.
- If you are billed on the 1st of each month: The billing period will include payrolls processed between the 1st of the previous month and the end of the previous month.
- If you are billed on the 15th of the month: The billing period will include payrolls processed between the 15th of the previous month and the 14th of the current month.
How can I change my bank account information for payroll?
You must contact us to request and complete a Bank Account Change Request Form. When you have completed and returned the form, our financial services team will send test transactions to the new account. They will then email you, requesting that you verify those transaction amounts. Once you see the transactions posted, you’ll just need to reply to their email with the transaction amounts.
Please note, the new bank account will not be used for payroll until the amounts are verified and you receive an email from our ACH team confirming the change has been made.
Where can I find my payroll invoice?
In your OnPay dashboard, go to the “Company” menu, then look for “Payment History.”
Need Help?
If you still have any questions, please don’t hesitate to reach out. Our team will be happy to provide answers and assist you in any way we can.