My Requests: Tracking and Support
Submitting a support request lets you tell us what assistance you need, get instant status updates, provide extra information, and even follow up on past tickets we’ve resolved. While there are other ways to reach support, opening a ticket ensures that issues requiring our team’s attention can be tracked, monitored, and updated until they’re fully resolved.
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Viewing Your Requests from the Beyond Dashboard
When you’re logged into your company dashboard, click the “?” icon at the top of the screen, then select View My Requests. From here, you can review existing tickets, submit a new request, or start a chat by selecting Contact Us.
Searching, Sorting, and Filtering Requests
Your requests will appear in a table format. You can:
- Search within the contents of your tickets
- Filter by status (e.g., Open, Awaiting your reply)
- Sort by Last Activity
Understanding Request Status
When you submit a request, it’s added to our support team’s queue. The Status column in My Requests shows the progress of your ticket at a glance.
Replying to Our Messages
Sometimes, we may need more details to resolve your request. You can add new information or respond to our questions by typing directly at the bottom of the conversation thread in your ticket.
Need Help?
If you still have any questions, please don’t hesitate to reach out. Our team will be happy to provide answers and assist you in any way we can.