FAQ: Managing Your Account and Billing
Clear and predictable billing helps you manage your business expenses with confidence. This guide explains when billing occurs, how charges are calculated, what to expect on your invoice, and how to update your payment information. Whether you are new to Beyond or simply need a refresher, you’ll find everything you need to know about your monthly billing process here.
Managing Acount and Billing FAQs
When Will I Be Billed?
Beyond issues invoices on a monthly basis, with billing cycles starting either on the 1st or the 15th of each month*. Charges are withdrawn from your bank account on the next business day. Usage-based charges -such as per-worker fees – are calculated from payroll runs completed during the prior billing cycle, referred to as the “lookback period.” Your invoice includes a detailed breakdown of all charges.
Billing will begin on either the 1st or 15th of the first calendar month after one of the following occurs:
- Your enrollment date, if there are no prior wages to enter; or
- The date all prior wage entries are completed.
*For Beyond Partners, billing always occurs on the 1st of the month.
What Fees Will Be on My Invoice?
Your monthly invoice will reflect a base fee and plus for each worker.
The per-What Fees Will Be on My Invoice?
worker fee applies to any individual who was included in at least one payroll run during the lookback period – even if their net pay was $0*.
*The per-worker fee is applied to every worker in a payroll run, regardless of payment amount.
If You Are Billed on the 1st
Your billing cycle covers payrolls processed from the 1st through the last day of the previous month.
If You Are Billed on the 15th
Your billing cycle covers payrolls processed from the 15th of the previous month through the 14th of the current month.
How to Update Your Bank Account for Payroll
To change your payroll bank account, please contact us to request a Bank Account Change Request Form. Once you return the completed form, our financial services team will send small test deposits to the new account. You will then receive an email asking you to confirm the exact deposit amounts.
The new account will only be used for payroll once the amounts are verified and you receive confirmation from our ACH team that the change has been completed.
Need Help?
If you still have any questions, please don’t hesitate to reach out. Our team will be happy to provide answers and assist you in any way we can.