FAQ: Payroll
Will I be billed for employees even if their paycheck is $0?
Will I be billed for employees even if their paycheck is $0?
Your monthly invoice is calculated based on Beyond’s flat subscription fee, plus a per-worker charge for each employee or contractor who appears in at least one pay run during the billing cycle. Even if no hours or wages are entered, including that worker in a payroll run will still count toward the per-employee fee.
To avoid unnecessary charges, it’s best to review the employees selected in each pay run. Make sure only the workers who should receive a paycheck are checked. This not only controls costs but also improves the accuracy of your payroll records.
Also, confirm all earnings and other payroll details before final approval.
Remember: the per-employee charge applies once per month, not per payroll run. If an employee is included in any run within a billing cycle, you can add them to other runs in that same cycle at no extra cost.
What if I made a mistake in a pay run?
You can remove and reprocess a payroll on your own, as long as you do it before 11:30 PM ET the day prior to tax and/or direct deposit sweeps.
To correct, cancel, or delete a payroll run:
- Go to Recent Runs on your Dashboard.
- Select View All.
- Click the purple Delete button and confirm the removal.
- The run will be deleted right away.
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Note: If it’s already past 11:30 PM ET the day before funds are drafted, or if the drafts have occurred, contact Beyond Support for help.
My employee says they didn’t receive their pay
If an employee reports not receiving their pay, review these common causes in order:
- Bank processing delays
- Banks may take until the end of the business day to post deposits.
- Incorrect bank account details
- The employee can update this in their profile.
- You can also update their banking information.
- Payroll was submitted after banking cutoff times
- Deposits may be delayed by one business day.
- Direct deposit was never enabled
- You can set up direct deposit for employees in Beyond.
- Employee was excluded from the payroll run
- You can create a special pay run just for that employee.
- See our article on special payroll runs for guidance.
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If none of these apply and the employee still hasn’t received pay, please reach out to Beyond Support for assistance.
Need Help?
If you still have any questions, please don’t hesitate to reach out. Our team will be happy to provide answers and assist you in any way we can.